Question #3

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Q&A

Are advanced meters a fire hazard?

Smart meters do not cause fires: Smart meters cannot combust or ignite. Overheating is typically caused when there are problems with the meter enclosure. These problems can’t always be detected on a visual inspection and customers should have their meter enclosures checked periodically by a licensed electrical inspector.

Will a smart meter give my utility control over how and when I use energy?

No. Actually, you control your usage, not the utility. Advanced metering gives you more control. Participating in residential energy management and other energy efficiency programs is completely optional. Customers who participate can use the information they receive to manage their energy usage day by day. Or, they can set preferences (select a maximum temperature for air conditioning, for instance) and let the system automatically make adjustments based on the cost or availability of energy. Either way, the customer is in complete control and will have the option to override signals or not participate in energy-efficiency programs at all.

The smart meter takes frequent readings of your energy usage, but it only measures the electricity used in your household, it does not control it. If you have opted in to a program such as a PeakRewards program, your smart meter will not change how this program operates. The utility will continue to cycle air conditioner compressors and hot water heaters on and off as needed during peak usage times, the same as when you first signed on to this program. In the future, the smart meters will enable utilities to remotely turn service on and off at customer premises. This feature will be used when customers move out of their current homes and start service elsewhere. This cost effective feature eliminates the need for a utility field visit when customers move or start service. The remote connect feature will also enable the utility to place customers back into service more expeditiously.​

Will meter readers still need to visit my property?

Field readings will continue only until readings from the new meters are validated as accurate and being processed correctly. Once the meters are fully operational, a meter reader will not need to access your property every month to read your meter.

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